---
title: Why did I not get a nightly calling report?
description: Reports are only sent if we speak with your patients over the course of that day.
---

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# Why did I not get a nightly calling report?

## Reports are only sent if we speak with your patients over the course of that day.

### Recall

If you did not receive a report, the most likely explanation is that we did not make recalls for your office that day. On average, we will [only call for your office once or twice each week](https://support.getcallforce.com/what-days-will-callforce-call-for-my-office) to avoid bugging your patients.

If something is wrong or not working with your account, we will reach out to you when the issue arises. However, if you go a long period of time without receiving a report please reach out to us at support@getcallforce.com and we will check to make sure that everything with your account is good to go.

### Answering Service

If you did not receive a report, it is possible that we did not answer any calls for your office that day. However, if you go multiple days without receiving a report, reach out to [support@getcallforce.com](http://support@getcallforce.com/) or call 801.901.0502 as this could be a sign that the phones are not forwarding correctly.

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